Answers before you open a ticket

Copy your server address from the panel and join your Minecraft Java, Bedrock or other game server in minutes. Steps, ports and fixes for common errors.

Connect to your Minecraft or other game server over SFTP with FileZilla or WinSCP: find your host, port and username, set a password and upload files.

Upload, edit, move, compress and download your game server files from the browser, with a built-in editor, a trash folder and search inside files.

Unzip ZIP, RAR, 7z and tar.gz archives right on your game server from the panel, without downloading them to your PC, and fix the usual errors.

Upload your Minecraft world to your server from the panel, whether it is a singleplayer save, a world from another host or a download, and make it active.

Install plugins and mods on your Minecraft server from the panel in one click, or upload them by hand to the right folder. Includes updates and fixes.

Switch your Minecraft version or move from Paper to Fabric, Forge or Vanilla from the panel and keep your world. What to check first and how to go back.

Edit your Minecraft server.properties from a simple form or as plain text: difficulty, game mode, max players, view distance, online mode and more.

Turn on the whitelist on your Minecraft server, make a player an operator, kick or ban someone and unban them, from the panel or with console commands.

Use your game server console from the panel: send commands, watch the live log, download it and learn the most useful Minecraft commands for admins.

Change your Minecraft server's Java version from the panel (Java 8, 17, 21), see which one each version needs and fix the unsupported class file error.

See how much RAM your Minecraft server needs, how to limit the Java memory (heap) and how to pick a Java flags profile (Aikar, ZGC) from the panel.

Learn how to create, restore and download backups of your Minecraft or other game server from the panel, or bring back just one world, area or file.

Set up automatic restarts, nightly backups and console commands on your Minecraft or other game server from the panel. No cron knowledge needed.

Invite a friend or your team to manage your game server with their own account and only the permissions you choose. No need to share your password.

Create a MySQL database for your game server, copy the connection details and use it in plugins like LuckPerms. Includes examples and error fixes.

Connect a domain like play.yourbrand.com to your game server so players join without an IP or port. DNS records step by step, with automatic checks.

Minecraft server won't start? Check the EULA, memory, Java version and mods using the panel's crash diagnosis. Step-by-step fixes that work.

Find out why your Minecraft server is lagging and fix it: measure TPS, use spark, lower the view distance and pre-generate your world step by step.

Learn how hibernation works on your Minecraft or other game server: it sleeps when empty and wakes up when someone joins. Set it up from the panel.

Reinstall your game server or reset your Minecraft world from the panel safely: what gets lost, how to back up first and which option to use.

Upgrade your Minecraft or other game server plan from the panel: pay only the difference and the extra RAM and CPU apply without a restart.

Find the SFTP host, port, username and password of your game server or app in the strip at the top of Files, and open them in FileZilla or WinSCP.

Migrate your Minecraft server from Aternos, exaroton or another host: world, plugins and settings. Steps, what to check afterwards and how to tell players.

Connect to your SolumeCore VPS over SSH from Windows, macOS or Linux. Copy your IP and password from the panel, then use PuTTY or a terminal.

Change your VPS root password from the panel in seconds, no restart needed, or with passwd over SSH. It also works if you forgot it. Learn how.

Open an SSH terminal for your VPS right in your browser, with nothing to install. Learn how to use it, pick the user, port and credential, and fix errors.

Use the VNC console in the panel to see your VPS screen, even with no network or when it will not boot. Learn to open it, type text and send Ctrl+Alt+Del.

Create an SSH key, save it in your account and add it to your running VPS to log in without a password. Step-by-step for Windows, Mac, Linux and PuTTY.

Restart, shut down or force stop your VPS from the panel. Learn the difference between a normal stop, a force stop and a hard reset, and when to use each.

Secure a fresh Linux VPS: update the system, create a sudo user, harden SSH, turn on ufw and fail2ban and use the panel firewall. Step-by-step checklist.

Open a port on your VPS: first in the panel firewall, then in ufw or firewalld. Learn how the two layers work together and how to test the port.

Can't reach your VPS over SSH? Fix timeouts, connection refused and permission denied by checking status, IP, firewall, port and the panel's consoles.

Reinstall your VPS or switch to another system (Ubuntu, Debian, Windows) from the panel in 1 to 2 minutes. See what gets erased before you start.

Boot your VPS from a repair system, mount its disk and fix what broke without losing your files. Step-by-step guide to using rescue mode from the panel.

Learn how to create backups, schedule automatic copies and take snapshots of your VPS from the panel, and when to use each one to protect your data.

Check CPU, memory, disk and traffic usage of your VPS in the panel, understand the charts and spot early when you need more resources.

Set the reverse DNS (PTR) of your VPS IP from the panel to improve email delivery. What you need, how to request it and how to check that it works.

Change the real hostname of your VPS from the panel without logging in over SSH, and learn how it differs from the name in the panel. Linux and Windows.

Install Docker, n8n, WordPress, WireGuard and more on your VPS while you reinstall the system from the panel. Requirements, ports and how to open each app.

Buy an additional IP or expand the disk of your VPS from the panel without reinstalling. How billing works, how long it takes and what to check afterwards.

Move your VPS or VDS to a plan with more CPU, RAM and disk from the panel, paying only the difference and keeping your IP and files. Step by step.

Invite your team to manage your VPS with their own account and only the permissions you choose, without sharing the root password. Roles and revoking.

Change your VPS SSH port step by step without losing access: open the new port, edit sshd, then update the panel firewall and the web console.

Connect to your Windows VPS with Remote Desktop (RDP) from Windows, Mac, Linux or your phone. Copy the address and password from the panel and fix errors.

Restore your VPS from a backup or roll back to a snapshot from the panel. Learn what changes, how long it takes and how to check that everything is fine.

Outbound port 25 is blocked by default on VPS and VDS. Learn why, how to ask us to open it with a ticket and how to send email over port 587 or 465.

Open cPanel in one click from your SolumeCore dashboard with no password, or log in manually with your cPanel address, username and password. Step by step.

Upload your site to public_html with the cPanel file manager: zip it, upload it, extract it and check it loads. A step-by-step guide from your dashboard.

Connect to your web hosting over FTP with FileZilla, WinSCP or Cyberduck: server, port 21, username, password and TLS encryption. Upload to public_html.

Point your domain to your hosting by changing nameservers or adding DNS records. Step-by-step guide with a live check, from the SolumeCore dashboard.

Your hosting issues and renews a free SSL certificate for every domain on its own. Learn to request a check, force HTTPS and fix the not secure warning.

Install WordPress on your web hosting from the SolumeCore dashboard: pick the domain, wait a minute and open wp-admin with no password. Step by step.

Create email addresses with your own domain, open webmail and set them up in Outlook or your phone with the IMAP and SMTP servers and ports. Step by step.

Create a MySQL database and its user in one step, connect your site using localhost and manage your tables in phpMyAdmin. Step-by-step guide.

Switch the PHP version of each domain from Settings in the SolumeCore dashboard, check your site still works and roll back quickly if something breaks.

Make a full backup of your hosting, download it from cPanel and, where available, restore your account to a previous day. A guide with the key warnings.

Change the cPanel and FTP password from Settings, view the current one if you forgot it and update your FTP client. Includes the password requirements.

Keep your emails out of spam: check MX, SPF, DKIM and DMARC for your domain, turn them on from the dashboard or copy the records to your DNS provider.

Forward info@, sales@ or any address of your domain to your personal inbox without creating a mailbox. Step by step from the SolumeCore dashboard.

Host several sites on the same hosting: create a subdomain like shop.yourdomain.com or add an addon domain with its own folder and SSL. Step by step.

Host your discord.js bot 24/7: connect your Git repo, save the token as an encrypted variable, invite the bot and check it live from the SolumeCore panel.

Host your discord.py bot 24/7: deploy from Git or upload files, store the token as a secret variable, invite the bot and verify it live in the panel.

Connect a GitHub or GitLab repo, add the deploy key and webhook, and deploy your app on every push. Roll back to any version from the SolumeCore panel.

Store bot tokens and API keys as encrypted environment variables, import or export a .env file and apply changes with a restart from the SolumeCore panel.

Watch your app or bot output live, search saved logs by level and time range, and download them from the SolumeCore panel to debug errors fast.

Restart your app from the panel, turn on a health check that restarts it after repeated failures, or schedule a daily restart on SolumeCore.

Connect a free subdomain or your own domain to your app, create the DNS records and get automatic HTTPS certificates from the SolumeCore panel.

Add a PostgreSQL, Redis or MongoDB database to your app, connect it with a variable and set up backups and outside access from the SolumeCore panel.

Ship new versions of your web app or API without dropping requests, and roll back to a previous release in seconds with SolumeCore zero-downtime deploys.

Keep your Discord bot online around the clock without your PC: what you need, how to upload the code, store the token and monitor it on SolumeCore.

Is your hosted Discord bot offline? Check the token, the variables and the app status with the SolumeCore assistant, and read the console errors.

Learn what the Domains page of your dashboard shows, how to read each domain's status, DNS and HTTPS, and what it does not do: it does not sell domains.

Connect your own domain to a SolumeCore web hosting, game server, app or VPS: which DNS records to create in each case and how to check that it works.

Add, edit or delete A, CNAME, MX, TXT, SRV and CAA records for your domain in the DNS zone editor of your hosting, and use the one-click email templates.

Create your domain's DNS records in one click with the Set up automatically button: when it shows up, how it works and what to do if you don't see it.

Check whether your domain already points to your service worldwide, using the four-DNS check in the dashboard and a few commands you can run yourself.

Point your domain to the IP address of your SolumeCore VPS with an A record, check that it works and add HTTPS. Step by step for websites and applications.

Understand what each DNS record does (A, AAAA, CNAME, MX, TXT, SRV, CAA and NS), when to use each one and how to look them up with simple commands.

Set up Cloudflare with your SolumeCore hosting, game server or app: why records must be DNS only and how to switch the orange cloud to grey in seconds.

Change the main domain of your hosting from the dashboard: requirements, what happens to email, WordPress and SSL, and how long to wait between changes.

Pay a pending invoice from your panel with card, PayPal, account credit or crypto. Step-by-step guide plus what to do if a payment does not go through.

Save a new card, switch your default card or remove an old one so renewals pay themselves. Step by step, and nothing is charged when you add it.

Pay an invoice with crypto: pick a coin, send the exact amount on the right network, and learn what happens with partial or expired payments.

What your account credit is, where it comes from, how to add more when top-ups are available and how to use it to pay invoices and renewals.

Apply a coupon at checkout or to a service you already have, and understand automatic discounts by plan, location or payment method.

When your renewal invoice is created, how it is paid with your card or credit, and how to turn auto-renew on, change it or switch it off.

The default timeline for an unpaid invoice: reminders, payment retries, suspension, cancellation and what happens to your data along the way.

Cancel your game server, app, VPS or web hosting at the end of the period or right now, see what happens to your data and how to undo it.

Download invoices as PDF, export them as CSV or ZIP, and set the name, address and tax ID that appear on every invoice from your account.

Set a monthly limit, get warnings at 50%, 80% and 100%, and choose whether new purchases are blocked. Renewals are never blocked by the cap.

Pause a game server, app or VPS for days or weeks: everything stays saved and you only pay for storage. Steps, limits and how to resume.

Share your link and earn a commission when a referral buys their first service. Use it as credit or request a withdrawal. Here is how it works.

Bundle several services into one order, benefit from volume discounts and pay several pending invoices at once, when they are available.

If your card was declined or an automatic charge failed, here are the common causes, how to confirm 3-D Secure and how to pay another way.

When available, add RAM or CPU to your server for just a few hours or days, such as an event or a launch. It returns to normal on its own.

Create your SolumeCore account in two steps, confirm your email with our link and open your panel. What we ask for and what to do if it doesn't arrive.

Forgot your password? Request a reset link from the login page, pick a new one and get back into your panel. Plus what to do if the email never arrives.

Protect your SolumeCore account with 2FA: install an authenticator app, scan the QR code and save your backup codes. A step-by-step guide, about a minute.

No phone at hand? Log in to SolumeCore with a backup code. Learn how to use one, check how many you have left and generate a fresh set when they run low.

Log in to SolumeCore without a password using your fingerprint, face, device PIN or a security key. How to add, rename and remove passkeys, step by step.

See where your SolumeCore account is logged in, sign out sessions you don't recognize, revoke devices and stop trusting browsers for 2FA. Step by step.

Change your password from Profile & security in a minute and learn how to request an account email change. Plus what happens to your sessions and SFTP.

Create an API key, get your IP authorized and control your VPS from code with curl, Node.js and Python examples. Limits, errors and how to revoke it.

Delete your SolumeCore account from Profile & security or by ticket. What is erased, what to cancel first and how to change your mind in the grace period.

Link your Discord or Google account to log in to SolumeCore with one click, or unlink it any time. Steps, requirements and what to do if something fails.

Lost the phone with your authenticator app? Log in with a backup code, your passkey or an email code, or ask support for help. Your options, step by step.

Can't log in to SolumeCore? Learn what invalid credentials, a temporary lock or an unconfirmed email mean, and how to fix each case in a few minutes.

A quick tour of the SolumeCore dashboard: the menu, top bar, your servers, invoices and support. Learn where everything is and get started fast.

Open a ticket from your dashboard in three steps: pick a topic, describe the problem and attach screenshots, so a real person can help you quickly.

What each ticket status means (received, waiting on you, waiting on us, solved, closed), when a ticket closes by itself and how to reopen it.

Choose which notices you get and where (dashboard, email, Discord), turn on alert sounds and desktop pop-ups, and fix it when the sound does not play.

Switch the SolumeCore dashboard between English and Spanish and pick light, dark or your device's mode. See where each option lives and what it saves.

Find out how to see where your server is located, how to pick the best location using the ping measured in your browser, and what to do to change it later.

Learn how DDoS protection works in your SolumeCore dashboard: pick a protection mode, block IPs or countries, read attack reports and use the game rules.

Bring your game server, website or VPS from another host with the dashboard's move assistant: supported sources, step-by-step instructions and limits.

Check whether SolumeCore has an incident, what affects your own servers, how to read the 90-day bars and how to turn on email alerts for outages.

The AI copilot reads your server's console and files, explains what is wrong and proposes fixes you apply with one click. Learn how to use it safely.

Add the bot to your Discord, link it with /link and let your community check status, wake the server and manage the whitelist, with limits per role.

Link Discord so our support assistant knows your services, their status and incidents that affect you. What it sees, what it doesn't and how to stop it.

Block IP addresses, countries or whole networks that attack your server, and add your own IP to the allowed list so you never lock yourself out.

Send a server password to our support team without pasting it in the chat. The Private data option stores it encrypted and only our team can open it.

How to reach SolumeCore support: tickets from your dashboard if you are a customer, the contact form if you are not yet, and what to check first.

Press Ctrl+K to jump to a server, restart it, pay an invoice or open a ticket without touching the mouse, and learn the G-plus-letter shortcuts.

Create alerts in your dashboard to be told when your server goes down, CPU or RAM run high, the disk fills up or an invoice is about to be due.

Pick the Solume or Minimal style for your SolumeCore panel, turn off animations with Reduce effects, and set the theme and how your server list looks.

Take the guided tour of the SolumeCore panel or your server: where to start it, how to move with the keyboard, what each step shows and how to repeat it.

Report a bug from the SolumeCore panel: what to write, screenshots, optional technical details, how to follow your report and how bug rewards work.